FAQs | Why sign up for online events?

We are excited to be sharing this journey with you as we take a revised version the ACIPC Conference online for the very first time. COVID-19 has thrown many challenges at us all and has taught us to be adaptable and learn new ways of doing things in a very short space of time! 

The ACIPC Conference Community is something we are very proud to be delivering and we hope to be able to answer all of your questions, however, we know that we may not have thought of everything, so please bear with us as we navigate our way through this journey together. We will continue to share information via email and update the following Q&A as information is finalised.

The Event team thank you in advance for reading this page carefully and contacting us with any further questions.

Online Event

Online or ‘virtual’ events make it easier for you to meet, communicate, learn, and connect; even when you’re unable to come together physically. You are able to join in with others from right around the world – it’s likely that you’ll engage with a whole new global audience of industry colleagues.

Online conferences give you the chance to participate in professional development and education ‘remotely’, share research and knowledge, gain value for your membership, and engage with industry providers in a new, innovative and convenient environment.

As an added bonus – there are no travel and accommodation expenses when meeting remotely, meaning the carbon footprint is reduced!

Please click play on the video below to view an introduction to the system, through which, you will participate in the Conference Community.

You will be given a unique log-in to access the Conference Community online, so you can enjoy presentations and networking from the comfort of your office or home.

The Conference Community Online will feature a range of presentation session formats and networking options including keynote presentations, award presentations, free paper sessions, oral presentations, and workshops. Typically there will also be live moderated ‘question and answer’ sessions (Q&A).

Some conference sessions will be live where you need to be sitting viewing at the time it’s being presented. Other content may be pre-recorded and able to be viewed ‘on-demand’ – this enables you to view the presentations at your leisure over a prescribed period of time.

Time will be allocated for networking online with other delegates and to explore the exhibition and engage directly with industry suppliers.

Yes! Registration for all online ACIPC Conference Community activities is free for members and non-members.  It is our hope that a great number of our members and broader profession will embrace the new look concept for this year.

Click here to register

Yes, you can! When you commence a sponsor or exhibitor meeting, you will be asked if you wish to enable/turn off the recording function. If both parties give consent for the meeting to be recorded you will be permitted to ‘enable recording’ and can also download your conversation afterwards.

  • Removal of the significant barrier of travel and accommodation expenses.
  • Allowing event participants to participate remotely will reduce the carbon footprint, helping the environment.
  • Pre-recorded content allows attendees to visit the event while not being absent at home or work.
  • Access to online materials post the event. For example recorded sessions will enhance the exchange of knowledge and author & audience contact, during and after the conference.


A link to the Conference Community OnAIR portal and log in credentials will be emailed to you upon registering. Please check your junk folder if you do not receive the access email.

If you do not receive the email, please contact mail@conferencedesign.com.au to have it re-sent to you.

Your level of access to the online conference will be determined by your registration type. Most registrations will include the following:

  • Live &/or pre-recorded keynote presentations and concurrent sessions – including live Question & Answer (Q&A) where you can type or ask your questions and have them addressed during the session.
  • Access to watch pre-recorded sessions and ePoster presentations, at your leisure for a period of time.
  • Participate in live interactive networking functions.
  • Visit the virtual exhibition to meet and chat with industry suppliers.
  • Pre-arranged meetings with delegates, presenters & exhibitors through the Meeting Hub.
  • Access to a suite of features and tools such as: live Q&A, event notes, contact exchange and downloadable content.

Click here to view registration types and inclusions.


During sessions, there is a Question & Answer (Q&A) function where you are able to ask presenters questions by typing in the text field.

Following the sessions, you will have the option to contact the presenter/s through the ‘Meeting Hub’ – which is like an online meeting room – with further questions.

It’s expected Conference Community events will be held at least once a month, between October 2020 and June 2021.

The committee considers all Australasian time zones and those of other regions where delegates will be based when creating the program. To check your timezone please click here.

Every Conference Community event will vary – some will feature a combination of pre-recorded and live presentations, others may include pre-recorded content only.

Yes, the Conference Community will feature a Poster gallery. You will be able to connect with the Poster presenters via the Meeting Hub.

Networking functions will be featured as part of the Conference Community and these are conducted in ‘real-time’ for conversation, brainstorming and networking.

Presenting at the ACIPC Conference Community

Presenters will be sent additional information in the lead up to their programmed event, as the specifics of presentations will be determined by the presentation type, whether the session is pre-recorded or live-streamed, and several other factors.

Please contact the Conference Design team at mail@conferencedesign.com.au with any presentation questions.

Please visit the Presenter Toolkit for more information on pre-recorded presentations.

Please visit the Presenter Toolkit for more information on live streamed presentations.

Please visit the Presenter Toolkit for more information on live poster presentations.

If you have submitted an abstract and wish to withdraw your submission, please contact mail@conferencedesign.com.au immediately.

For further information and some presenter tips and tricks CLICK HERE


Zoom makes privacy and security a top priority for all its users. Please click the link here to read more about Zoom privacy and security.


You will not need to download specific software to participate in the Conference Community. You will be provided with a web-link to our online conference system called OnAIR where all activities will take place.


  • Works most effectively when using the Google Chrome internet browser.
  • Integrates with Zoom which is fully embedded in a personal and secured environment.
  • Provides full online support before and during the event for attendees, speakers, session chairs and exhibitors.

At online or ‘virtual’ exhibitions, delegates can engage one-on-one with exhibitors. Exhibitor information, downloadable brochures, exhibition opening times, engagement in ‘instant meetings’ with exhibitors are just some of the features available to all delegates via the online platform.

Through the ‘contact exchange’ feature, exhibitors have access to a ‘Lead Generator’ which allows exhibitors to capture specific information from delegates (who have given consent), for follow-up communication post-event.

The Meeting Hub is a feature of the online system which allows you to engage in real-time discussions with other attendees and exchange contact details.

Users can communicate via direct message, live chat, video call, arrange set meetings, and export the contacts they have gathered, at any point throughout the event. When using Meeting Hub delegates search for attendees, request meetings, and once accepted, engage in video conversations.

Sponsor and exhibitor representatives are also permitted to access the meeting hub.

If you intend to experience and engage in the DICTA Online platform from your work computer/laptop please ensure that your workplace firewall does not block access to the sessions and networking functions. You should check access with your IT department as early as possible as it may take a few days or weeks for your request to be processed.

Below is a list of all the streaming platforms that will be used during the online conference. Your IT department will need to whitelist these programs to enable you to access the online events.

  • Twilio
  • Vonage
  • Vimeo
  • Zoom
  • AirCast
    • livefeed.aircastcdn.com
    • studio.aircastcdn.com
    • hls.aircastcdn.com
    • live.aircastcdn.com

Technical Support

The OnAir platform works best on Chrome. It is recommended for optimal use of the platform to access the OnAIR portal on a PC and in Google Chrome.

Click the below image to install Chrome.

This will refresh the portal data and can fix many issues such as:

  • Profile picture not updating
  • Sessions not working or showing an incorrect video
  • Changes made to the timeline that aren’t displaying for the attendee
  • Audio/video issues.

This is generally one of the first steps you should follow if you are experiencing technical difficulties.

Click the below image to enlarge.

Open the page inspector in your browser.

This can be done by:

  • Right-clicking on the page and selecting inspect
  • Pressing F12
  • Pressing Ctrl + Shift + I

A window will open in your browser.

Right-click on the refresh button, found to the left of the URL bar, and select Empty Cache and Hard Reload.

Click the below image to enlarge.

To check these settings have been allowed:

  • Right-click on the padlock icon in the URL bar.
  • Make sure the Microphone and Camera are both set to allow.
  • Changing these will block your browser from using these devices.
  • Clicking on Site Permissions bring you to the full Site Permissions page for the Chrome browser.

Click the below images to enlarge.

Click on the lock icon in the URL bar and then click cookies.

Then in the blocked section allow cookies relating to the OnAIR portal to allow the session to run.

Click the below images to enlarge.

To check this:

  • Right click on the speaker icon (lower right corner).
  • Select open volume mixer.

If there is a dropdown arrow on the device option, it means their computer is using multiple audio devices and the sound might be going through a different device.





To disable the other devices right click on the speaker icon again and select open sound settings. In the sound settings select manage sound devices.

Select any device not in use and disable them. Then, close the portal and then re-open it.

Click images to enlarge.

Click images to enlarge.

To check what extensions are currently running in Google Chrome:

  • Select the icon in the top right that looks like three vertical dots.
  • Select More Tools.
  • Select Extensions.








In this window, you can check which apps and extensions are currently running in an attendee’s browser.
Certain apps and extensions can block the OnAIR portal and cause issues with video/audio/connecting to sessions (such as ad blockers, pop up blockers, etc.).
Extensions and apps can be turned off by selecting the blue slider icon in the bottom right corner of each app/extension.





What if I have a question that was not answered here?

If you have other questions that have not been answered, please contact mail@conferencedesign.com.au and one of our team members will be happy to assist you.

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