Adapting training methods to meet healthcare worker needs in a pandemic

Mrs Kate Smith1,2

1GAMA Healthcare, Taringa, Australia, 2University of Newcastle, Newcastle, Australia

Background: As frontline care providers, healthcare workers play a critical role in controlling infections such as COVID-19.  This necessitates an understanding of environmental cleaning and its role in the transmission of this disease.  Our challenge was to meet the increased need for training, whilst adhering to COVID restrictions.

Method: We reviewed the increasing need for training and support and how to disseminate this important messaging.  Starting with the immediate need –facilities that until now did not have cleaning and disinfection high on their priority of needs, we produced two short videos.  The first identifying the correct application of cleaning product, and the second illustrating five principles of cleaning.  These could be integrated into facility intranets or viewed on any device from laptop to smartphone.  On-line training was offered.  Short sessions outlining how, when, and why.  Participants could view these from multiple rooms, sites, and districts – ensuring consistent messaging, whilst maintaining physical distancing.

Results: Our animation series was overwhelmingly successful with over 3,500 views recorded in 2020, plus multiple facilities downloading these onto their internal systems.  The remote short presentation were also widely accepted.  On analysis – although different in format, and to some degree content, our total number of staff training in 2020, was almost identical to that of 2019.

Conclusion: SARS-CoV-2 bought many challenges.  One of which was providing effective training and support, whilst adhering to strict COVID-19 restrictions.  Our training options overcame this obstacle and ensured healthcare staff received the support and information required during this pandemic.


Kate brings with her a wide range on skills, gained over her 30 years in nursing.  With certificates in Midwifery, Oncology and Hyperbaric nursing, as well as Certificate lV in Training and Assessment, much of her Nursing life has incorporated staff development and patient education. In May 2015 she attained the credential of CRNI (certified registered nurse infusion), and in 2019 she became Conjoint Fellow School of Nursing and Midwifery Faculty of Health and Medicine at UON. First and foremost, she is an advocate for improving patient care. Kates current role includes identifying, creating and delivering quality education and training to healthcare workers throughout Australia.

Recent Comments