Case Study – Creation of a Pfizer Hub from Zero to Go in Eight Weeks

Mrs THS-North De Sousa1, Mrs Robyn Morey2

1Tasmanian Health Service – North, Launceston, Australia
2Launceston General Hospital, Launceston, Australia


In March 2021 Tasmanian Health Service-North received its first batch of Pfizer Covid-19 Vaccines.

We had an 8-week timeframe to design a clinic environment, establish processes and protocols, hire and onboard appropriately trained staff and procure the equipment and consumables required for immediate ramp up from go to 100% effective service delivery for the community.


Convene a Vaccination Clinic Working Party

Development of an Implementation Plan.

Establishment of a critical path and mission critical objectives that needed to be in place to prioritise decisions and engage organisation stakeholders.

There were 3 primary needs:

  • Recruitment and onboarding of appropriate staff
  • Find the location in a facility with no room available
  • Establish governance to drive deliverables with SMART goals

Utilise the recruitment process to select highly experienced practitioners with the highest tendency to quickly adjust to changes in context.


Identification and creation of suitable clinical space.

Implemented a successful orientation program and informal team building activity. At the end of 2 weeks a fledgling culture of achievement and engagement from all new employees was identified.

Continuous quality improvement activities undertaken for clinic systems and processes.

Established a 5 day a week clinic, Monday through Friday with average immunisation rate of 50 persons vaccinated per immuniser per day.

Over 11 000 vaccines delivered in the first two months.


Effective planning, collaboration and organisational wide support resulted in design and strategic planning that successfully established an efficient safe Pfizer Vaccination Hub for the community of Northern Tasmania.


Fiona De Sousa is a credentialed ICP with a Masters of Advanced Practice in Nursing – Infection Control from Griffith University, Queensland and a Bachelor of Nursing from the University of Tasmania. Fiona has more than 15 years of experience in the specialty of infection prevention and control in both regional and metropolitan hospitals in Australia.

Fiona is the Nurse Manager of the Infection Prevention and Control Unit for the Tasmanian Health Service – North based at the Launceston General Hospital.

  • 00


  • 00


  • 00


  • 00



Nov 08 2021


3:05 pm - 3:25 pm

Local Time

  • Timezone: America/New_York
  • Date: Nov 07 2021
  • Time: 11:05 pm - 11:25 pm